Lolajack Casino Terms and Conditions

Welcome to Lolajack Casino. These Terms and Conditions govern your use of our website at lolajack.com and all services we provide. By registering an account, making a deposit, or accessing any part of our platform, you agree to be bound by the terms set out in this document. We encourage you to read these terms carefully before using our services. If you have any questions, our 24/7 support team is available via live chat or at support@lolajack.com.

1. About Us

At Lola Jack Casino, we operate under the name Lolajack Casino and are owned by Lumina Ltd, a company registered in the Seychelles. We hold an Anjouan Gaming License No. ALSI-202411077-FI2, which authorises us to offer online gambling services to eligible customers in our target markets. Our platform is accessible at https://lolajack.com/ and is available in English, German, Spanish, Finnish, French, Hungarian, Norwegian, Polish, Portuguese, Italian, Czech, Greek, Slovak, Croatian, and Dutch.

2. Eligibility and Account Registration

We accept players from a wide range of international markets including the United Kingdom, Switzerland, Spain, Finland, Canada, Hungary, Norway, Poland, Portugal, Italy, Czech Republic, New Zealand, Australia, Belgium, Austria, Greece, Slovakia, Slovenia, Croatia, and the Netherlands. To use our services, you must meet the following requirements:

You must be at least 18 years of age, or the legal gambling age in your jurisdiction, whichever is higher.
You must not be a resident of a jurisdiction where online gambling is prohibited by law.
You may hold only one account on our platform — duplicate accounts will be closed.
You must provide accurate and complete registration information at all times.
You must not use our services if you have self-excluded from gambling through any programme.

We reserve the right to verify your identity at any time. You are required to submit valid identification documents upon request. We may suspend or permanently close accounts where verification cannot be completed satisfactorily.

3. Deposits and Withdrawals

3.1 Deposits

At Lola Jack, we support a comprehensive range of payment methods. You may fund your account using VISA, Mastercard, Revolut, Skrill, Neteller, Mifinity, bank transfer, and a wide selection of cryptocurrencies including Bitcoin, Ethereum, Litecoin, USDT (TRC20/ERC20/BEP20), USDC, Bitcoin Cash, Cardano, Dogecoin, XRP, BNB, and TRX. The minimum deposit starts from €10 across most methods, with limits varying by payment provider. We support multiple currencies including EUR, USD, CAD, AUD, NZD, NOK, PLN, HUF, CZK, and CHF.

3.2 Withdrawals

Our Lolajack Casino withdrawal process is subject to a pending period of up to 3 business days. Our financial department processes withdrawal requests within 3 business days of submission, or 3 business days after the previous withdrawal was paid out, provided all conditions and verification checks have been completed. Processing hours are 6 AM to 5 PM GMT, Monday to Friday. We are not responsible for delays caused by third-party payment processors once funds have left our system.

3.3 Withdrawal Limits by VIP Tier

At Lola Jack Casino, withdrawal limits are determined by your VIP status. The following daily and monthly limits apply:

Ember Tier: €500 per day / €5,000 per month
Frost Tier: €500 per day / €5,000 per month
Glacier Tier: €1,000 per day / €10,000 per month
Blaze Tier: €1,500 per day / €15,000 per month
Supreme Tier: €2,000 per day / €20,000 per month

4. Bonuses and Promotions

We offer a generous Welcome Package at Lolajack Casino totalling 400% up to €15,000 plus 400 Free Spins across your first four deposits. A lolajack bonus is credited immediately after a qualifying deposit — if it does not appear, please contact our support team. The following general bonus terms apply to all promotions we offer:

The lolajack deposit bonus requires 20x wagering on bonus plus deposit amount.
Free spin winnings carry a 40x wagering requirement.
Wagering must be completed within 10 days of bonus activation.
The maximum bet while a bonus is active is €100.
Maximum cashout from bonus funds is 10x the initial bonus amount.
Deposits via Neteller or Skrill do not qualify for welcome bonus offers.
Bonuses cannot be combined with other active promotions.
Cancelling an active bonus voids all associated bonus balance and winnings.

We also offer a Crypto Welcome Bonus of 400% up to 20,000 USDT plus 400 Free Spins for players depositing with accepted cryptocurrencies, with a minimum first deposit of 100 USDT. Our ongoing promotions include Weekly Reload bonuses, Weekend Reload offers, Daily Cashback, Live Cashback, and exclusive crypto reload bonuses.

5. Loyalty and VIP Programme

Our Lola Jack loyalty programme consists of 25 levels across five tiers: Ember, Frost, Glacier, Blaze, and Supreme. Players earn points through real-money wagering, and rewards increase as you progress. From the Glacier tier upwards, we provide personalised offers and a dedicated Personal VIP Manager. Cashback rates range from 1% at Glacier Level 11 up to 15% at Supreme Level 25. We reserve the right to modify tier requirements and benefits at our discretion.

6. Responsible Gaming

At Lolajack Casino, we are committed to promoting responsible gambling. We provide tools including deposit limits, session time reminders, self-exclusion options, and access to third-party support organisations. If you believe you may have a gambling problem, we urge you to contact our support team or seek help from a professional organisation. Our platform is not intended for use by minors, and we enforce strict age verification procedures.

7. Game Fairness and Technical Terms

Our Lola Jack Casino platform features over 6,500 titles from 30 to 80+ certified providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Play'n GO, Hacksaw Gaming, and Yggdrasil, among others. All games use certified random number generators to ensure fair outcomes. We are not liable for losses resulting from technical malfunctions, interrupted connections, or server errors beyond our control. In the event of a malfunction, we reserve the right to void affected bets and return stakes at our discretion.

8. Account Termination and Abuse

We reserve the right to suspend or permanently close any account where we reasonably suspect fraud, collusion, bonus abuse, use of automated software, or breach of these terms. Any funds obtained through fraudulent activity may be confiscated. We may report suspicious activity to relevant authorities. Players may close their accounts at any time by contacting us at support@lolajack.com.

9. Governing Law and Disputes

These Terms and Conditions are governed by the laws of the jurisdiction in which Lumina Ltd is registered. We aim to resolve all disputes quickly and fairly through our customer support team. If a dispute cannot be resolved internally, you may escalate the matter to the relevant licensing authority. Our lolajack online casino platform is designed to offer a transparent and fair experience to all players, and we take all complaints seriously.

10. Amendments to These Terms

We may update these Terms and Conditions at any time. We will notify registered players of material changes via email or a notice on our platform. Continued use of Lolajack Casino following any update constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any changes. For the most up-to-date information, please visit https://lolajack.com/ or contact our support team.

Content updated: July 21, 2026